Predictable Support. Proactive Partnership.
A Clear Progression: Maintain → Plan → Build
Each tier builds on the previous. Start where your needs are today and scale up as your business evolves.
Proactive
Maintenance
“Proactive monitoring, security, and upkeep.”
Hosting & Performance
Environment maintenance, expense management, and ongoing performance monitoring and optimization.
Security Patch Monitoring
Continuous monitoring for framework, library, and dependency security patches — with critical updates handled promptly.
Platform & Compatibility Reviews
Regular review of platform versions, third-party integrations, and upcoming deprecations that could impact your system.
Uptime & Error Monitoring
Automated uptime checks and error alerts so issues surface immediately — not after customers notice.
Database & Log Monitoring
Indexing reviews, cleanup recommendations, and recurring log analysis to catch slowdowns, bottlenecks, or unusual activity early.
Ideal For
Businesses that want proactive oversight so problems are caught before they become emergencies — with predictable monthly budgeting instead of surprise invoices.
Support +
Discovery
“Strategic planning and clear specifications.”
Everything in Tier 1, plus:
Regular Discovery Meetings
Scheduled sessions with your team to review upcoming needs, enhancement ideas, and long-term goals.
Specification & Requirements Writing
Detailed specs with edge cases, workflows, and acceptance criteria — iterated until development-ready.
Prioritization Guidance
Effort, impact, and dependency analysis to help you decide what to build first.
Feasibility & Impact Analysis
High-level technical assessment of proposed enhancements — risks, dependencies, and recommended approaches.
Project Management
Centralized documentation, approval workflows, and full transparency on the status of every request.
Ideal For
Teams that have ideas for enhancements but need help turning them into clear, actionable plans before committing to development hours.
Support +
Enhancements
“Full-cycle development on a predictable cadence.”
Everything in Tier 1 + Tier 2, plus:
Enhancement Development
Implementation of approved specifications — front-end, back-end, and integration work with code reviews.
Testing & Quality Assurance
Functional and regression testing for every enhancement, with issues fixed before release.
Project Management
Progress tracking, timeline coordination, priority management, and developer assignment across the project.
Release & Deployment
Pre-live environment reviews, production deployments, and post-release monitoring.
Continuous Improvement
Your system keeps improving — new features ship on a predictable cadence without overhead or bottlenecks.
Ideal For
Organizations that want a full development team on a predictable monthly basis — planning, building, testing, and releasing without the delays or uncertainty of hourly billing.
Full Tier Comparison
Maintenance → Discovery → Enhancements
Employee Onboarding & Internal Support
Training, onboarding, and day-to-day support for your team — so your staff can use the system confidently and efficiently. A natural complement to any tier, especially for clients with high staff turnover, complex workflows, or systems that require consistent user training.
Employee Onboarding & Training
- Training new employees on how to use the system
- Walkthroughs of key workflows, features, and best practices
- Role-specific training sessions (admin, manager, standard user, etc.)
- Setup and configuration of new user accounts
- Permissions and access level configuration
Internal Customer Service
- Direct support for your employees
- Answering "how do I…" questions
- Troubleshooting employee-level issues
- Helping employees understand new features or changes
- Assisting with minor configuration adjustments
Ready for Predictable, Proactive Support?
Let's discuss which support tier fits your business and start building a partnership that keeps your systems healthy, evolving, and ahead of the curve.